The Fine Print, in Plain Words

Policies

Shipping

Shipping is free on every order, within the United States. We ship within the United States only. Orders ship from Plainsboro, New Jersey via USPS with tracking. Most orders leave in 1 to 3 business days, and counting packing and transit, most orders arrive within 4 to 7 business days of ordering.

Returns and damage

Natural materials vary in size, color, and shape; that variation is part of the product and is not a defect. If your order arrives damaged or is the wrong item, contact us within 14 days of delivery with a photo, and we will replace or refund it. Refunds go back to your original payment method.

Payments

Checkout is processed securely by Stripe. We never see or store your card number.

Privacy

We use the details you share only to fulfill your order and answer your questions. We never sell your information. Payment details are handled by Stripe under its own privacy policy.

Contact

Questions about any of this: bera@ozerstudio.com.